Anna, I can't believe I'm not going to hear your lovely laugh again. We stayed friends after working together in the mid 90s. I was late on my first day (I hadn't realised that the story about the M25 being a car park was real) but as I arrived flustered at reception and asked for you, another lady there (Ursula) told me not to worry, as you'd be cool about it and, of course, you were. It has been a privilege to know you and I hope you realised how much everyone loved you